Frequently Asked Questions

General Information:

Q. Who Is “My Candle Opera”.

A. My Candle Opera is a Subsidiary of Link Enterprizes which is an online retail company located at 2916 Harrison Ave. Clovis New Mexico. My Candle Opera is owned and operated by Gary Skinner and Beverly Gowing.

Q. Does “My Candle Opera” have a retail store?

A. No. All of our products are sold at MyCandleOpera.com our online retail store.

Q. Do you offer samples?

A. Sorry but at this time we do not provide free samples.

Q. Do you offer a guarantee?

A. If you are not happy with any product for whatever reason, you can return it in its original packaging and in good condition for a refund within 30 days. See return policy.

Q. What are your terms and conditions?

A. Remember burning candles safely is your responsibility. We are not responsible for any misuse of any of our products. My Candle Opera shall not be responsible for any injuries, damages or losses of any kind due to your use of any product purchased from My Candle Opera. Your purchase from My Candle Opera signifies your acceptance of the aforementioned terms and conditions.

Q. Do you have a catalog?

A. No. At this time we do not have a catalog.

Q. Do you use lead free wicks in your candles?

A. Yes. All of our candles are made with lead free wicks.

Q. What is your privacy policy?

A. You have 100% complete privacy. No personal information is collected about you. My Candle Opera will never sell your customer contact information. The information you fill out when ordering is only used to fulfill your order. My Candle Opera is a no spam website. My Candle Opera uses cookies only to keep track of your shopping cart. A cookie is a marker that remembers what item(s) you are ordering. Without cookies, you will not be able to order. The cookie will terminate after you have left our site. See Privacy Policy.

Q. How do I contact you by phone, mail or email?

A. You may contact our customer service department at 1-505-799-4529 Monday through Friday from 8 a.m. to 5 p.m. Mountain Time. Send all mailed correspondence to: My Candle Opera 2916 Harrison Ave.Clovis, N.M. 88101. Or via e-mail to customerservice@mycandleopera.com

Q. What are your hours of operations?

A. You may place an order online 24 hours a day 7 days a week at www.mycandleopera.com. For Customer Service, call 1-505-799-4529 Monday through Friday from 8 a.m. to 5 p.m. MST.

Q. How do I know if an item is available?

A. All items listed on our website are available to purchase unless it has out of stock at the the top. Please do not order any item that is out of stock because we can not backorder the item for you. During special sales, item availability changes quickly! If you would like to confirm that your choice is in stock, please contact our Customer Service Dept. at 1-505-799-4529 before completing your purchase.

How To Order:

Q. How do I place an order?

A. You may place an order via our website or by mail. WEBSITE: www.mycandleopera.com MAIL: My Candle Opera 2916 Harrison Ave. Clovis, N.M. 88101.

Q. What type of payments do you accept?

A. Payments can be transacted by Check, Cashier’s Cheque, Western Union or US Money Order and PayPal for those of you who prefer to use your PayPal account, and you don't have to have an account with PayPal to pay by PayPal. All orders require payment in full, in advance. All Merchandise ordered is payable in US funds. All orders will be held until proper payment is received. Any business or personal check will have a 5-7 day process time, and any check returned will incur a $25.00 processing fee.

Q. Do I have to order online?

A. No. Just put pay by check when you check out and print out the order form and mail it and your check or money order to: My Candle Opera 2916 Harrison Ave. Clovis, N.M. 88101.

Q. How do I cancel an order?

A. Please have your order number handy, and call our Customer Service Dept. at 1-505-799-4529. We are here to assist you Monday – Friday, between 8 a.m. and 5 p.m. Mountain Time.

Q. How can I add items to an order I’ve already placed?

A. Please have your order number handy, and call our Customer Service Dept. at 1-505-799-4529. We are here to assist you Monday – Friday, between 8 a.m. and 5 p.m. Mountain Time.

Q. How can I remove items from an order I’ve already placed?

A. Please have your order number handy, and call our Customer Service Dept. at 1-505-799-4529. We are here to assist you Monday – Friday, between 8 a.m. and 5 p.m. Mountain Time.

Q. How long will it take to get my order?

A. You will receive your order within 7 – 10 business days. There are occasions it may take a few extra days such as orders placed during the fall and holiday season and extremely large orders.

Q. When will my back-order ship?

A. We do not back-order merchandise. If we are unable to fulfill any part of your order, we will give you credit for that item or issue a refund in the form of payment received.

Q. I don’t live in the U.S. can I order from you?

A. At this time, we do not ship outside of the United States and it’s territories.

Q. Do you charge sales tax?

A. Items shipped to New Mexico are charged a 7.4375% sales tax.

Shipping:

Q. How much is shipping?

A. We have a flat rate shipping of $10.00 up to $99.99. If you order $100.00 or more, shipping is free! The more you buy the more you save on shipping.

Q. What methods of shipping do you offer?

A. UPS is the general shipping service. USPS is used for U.S. territories.

Q. Do you have Next Day Delivery?

A. No. Sorry at this time we do not. If you provided us with your e-mail address, as soon as your order ships, we will send you an email to let you know.

Q. Can I use a different carrier (other than those you list)?

A. At this time we are limited to shipping all orders via UPS or USPS.

Q. Do you deliver to P.O. Boxes?

A. At this time we only deliver to physical addresses.

Q. Do you ship internationally?

A. Unfortunately no. We are unable to ship internationally at this time.

Q. Do you ship on weekends?

A. We do not ship on weekends. All orders are processed for shipment Monday through Friday.

Q. Can I change the shipping address after the order is placed?

A. Yes. Please call Customer Service at 1-505-799-4529 Monday – Friday 8 a.m. – 5 p.m. and we will be happy to change the address provided the order has not already been shipped.

Returns:

Q. What is your return policy?

A. We offer a full guarantee of our products. We are so sure that you will love our products, but if you are not satisfied with your purchase simply return the products for a refund within 30 days of purchase. We will offer your choice of a like (equal value) merchandise exchange or a refund. Returned products MUST BE packed securely or a refund / exchange will not be issued. You may want to insure your return. We cannot be responsible for lost or misdirected returns. We Do Not Charge A Restock Fee! (We Will Reimburse Your Shipping). Please ship all returns to: My Candle Opera 2916 Harrison Ave. Clovis, N.M. 88101. See Return Policy.

Q. What if my products arrive damaged?

A. In the case of damaged products, please contact us immediately at customerservice@mycandleopera.com with “Damage Product” as the subject of your e-mail. We must know within 3 days of receipt in order to make the appropriate claim with the carrier. We will provide you with instructions which usually involve filing a claim with the carrier. The carrier usually requires seeing the package so please don’t throw anything away until you contact us.

Q. How do I package an order for return?

A. Please use the box and packing materials in which your order was shipped. If you no longer have the box and packing materials, use any suitable box with enough packing to prevent breakage.

Q. When can I expect my refund?

A. We will process your refund as soon as we receive your returned package. Generally, you may expect your refund within 2 -3 weeks.

Q. What do I do if an item is missing parts?

A. Please call Customer Service Dept at 1-505-799-4529 and we will be happy to help you replace the missing part(s).

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